Commercial Transaction Policy
Distributor: Real Timeless Vintage
Person in charge: E.Bear - Founder & CEO of Real Timeless Vintage
Location:
〒803-0864 Fukuoka precut. kitakyushu city kokura kita ku kuma gai 2-18-16 JAPAN
Phone number / WhatsApp: +81-80-27547545
Contact email address: realtimelessvintage@gmail.com
At Real Timeless Vintage we strive to provide our customers with a safe, transparent, and efficient shopping experience. This policy outlines how transactions are processed and the terms for purchasing goods through our online store.
1. Payment Methods
We accept the following payment methods:
Credit/Debit Cards (Visa, MasterCard, etc.)
PayPal
Other secure payment options (e.g., Google Pay, Apple Pay)
Payments are processed securely through our payment gateway. We do not store your credit card information.
2. Order Confirmation
Once your order is placed, you will receive an email confirmation that includes:
The details of your order (items, quantities, prices, etc.)
Shipping address and contact details
Estimated delivery time"
Real Timeless Vintage does not ship to P.O. Boxes or similar addresses.
Please review the order confirmation carefully. If there are any errors, contact us immediately to correct them before we proceed with shipping.
3. Pricing and Taxes
All prices on our website are listed in USD and are inclusive of applicable taxes.
Prices may change without notice due to promotions, discounts, or market conditions.
The total price shown at checkout includes all taxes and fees applicable to your order.
4. Shipping and Delivery
We offer domestic and international shipping options.
Shipping costs are calculated based on the weight of your order and the delivery address.
Orders are processed within 1-2 business days and shipped via
Japan post EMS Express with tracking number
International parcels with tracking number
Delivery times may vary depending on your location and the shipping option chosen.
After receiving your item please contact the store via WhatsApp or email to let us know that your item arrived safely , in case of a problem your item covered by EMS insurance up to up to the original item value + the shipping cost ,You need to file a claim at your local post office to get a refund from the store for damaged items.
5. Order Modifications and Cancellations
Orders can be modified or canceled within 2 hours after placing the order, as long as they have not been shipped.
After the order has been shipped, cancellations are not possible, but you may return the items (see our Return Policy).
6.Refund Policy
We want you to be completely satisfied with your purchase. If you are not satisfied and wish to return an item, you can return the items within 14 Days of receiving your order please review the following guidelines:
Refund Processing Time: Refunds will be processed within 5 to 7 business days after we receive the returned item.
Condition of Item: The item must be returned in its original condition. Any signs of use, damage, or alterations may impact the eligibility for a full refund.
Required Documentation: When returning the item, please provide packing photos to verify the condition of the item as it was shipped.
If you have any questions or concerns, feel free to contact our customer service team. We are happy to assist you with the return process.
Shipping costs are non-refundable, and the customer is responsible for return shipping.
The return item must be sent through a trackable service providing us the tracking number.
7. Customer Support
If you have any questions or need assistance, please contact our customer service team at:
Email: realtimelessvintage@gmail.com
Phone / WhatsApp : +81 80 27547545
Live chat: WhatsApp : +81 80 27547545
You can Choose
languages : English & Japanese
We aim to respond to all inquiries within 24-48 hours
7a. Real Timeless Vintage business Hours
Monday to Friday 11:00 ~ 22:00
Saturday 13:30 ~ 21:00
Sunday our store is closed
( Japan time )
8. Privacy and Security
Your privacy is important to us. We take all necessary steps to protect your personal information. For details on how we handle your data, please refer to our [Privacy Policy].
9. Limitation of Liability
Real Timeless Vintage is not responsible for any delays or damages caused by shipping carriers or issues outside our control.
We are also not liable for any losses or damages that occur after an item has been delivered to the address provided during checkout.
!!!!!!!!!!!!!!!!!PAY ATTENTION !!!!!!!!!!!!!!!!
"""""" Incase of Costumer choose not to pickup his item from the post office or refuse to get His item at his home and the item return ( Back to sender ) to the store of any reason that can be costumer will be charged $50 shipping cost (because 1900s store paid this amount to ship the item , This action to avoid scammers )Please keep that in mind.
By completing your purchase, you agree to the terms of this policy. Thank you for shopping at Real Timeless Vintage !